You need to choose Mexican peso as the display currency in order for OXXO payment option to be shown at the check out page.
How long is the handling time before the order being shipped?
The handling time for each order normally takes 1-4 business days (according to the Hong Kong general calendar) before being shipped.
Why is my order being canceled and refunded before it shipped?
We will cancel and refund your order if the item is out of stock or damage before the order shipped.
Do you store any credit card information?
All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway:
We do not store nor process any of your credit card information and transaction at our side/server.
Why Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?
You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) payment options to be shown at the check out page.
What is your return policy?
Please refer to our return policy at
The tracking state of my order does not update, what should I do?
If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.
Can I change my payment details?
Once your order is confirmed, you cannot change your payment details.
How will I know whether my order has been shipped?
We will sent you a confirmation email once the order has shipped.
Is there a limit on the quantity of item per order?
The maximum quantity of items per order is 3. That is to ensure that the order’s size and weight are not exceed the limitation of the courier/post service.